Cancelation Feedback Survey - Integrity Services

Which of our locations did you discontinue services?*

If you selected "Other," please specify*

What made you discontinue the partnership with Integrity Services?

Check all that may apply

If you selected "Other," please elaborate below:

Who is the competitor?

What was more attractive about the new quote?

Did you give Integrity Services and opportunity to negotiate?

If no, why?

How would you rate your overall experience with your account manager or supervisor?

How long did it typically take for your account manager or supervisor to return your emails or phone calls?

If you selected "Other," please elaborate below:

On average, how quick was the manager able to resolve a service failure?

If you selected "Other," please elaborate below:

On average, how quick did the manager follow up to ensure the service failure was corrected?

If you selected "Other," please elaborate below:

How would you rate the overall administrative services?

How quickly were your billing issues resolved?

If you selected "Other," please elaborate below:

When calling into the central office, how quickly was your issue or question resolved?

If you selected "Other," please elaborate below:

On a scale of 1-5, how would you rate your overall experience with us?*

On a scale of 1-5, how likely are you to recommend us to someone else?

Name (optional)

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Email (optional)

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